FAQ

only sells authentic items in an unworn and in pristine condition.

There might be customs or import duties involved and the charges are determined by the Customs office of the country of delivery. If the fees are applicable, please note that they are not included in the payment made and you will be billed directly by the courier in the designated country.

Yes, size exchange is available under the condition that the item(s) is unused and still have the KICKS CREW tags attached. Each order is eligible for exchange once. A request for exchange can be made within 7 days of the delivery date and subject to availability. Please state the exchange reason and your desired size when contacting our customer service team. Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team. Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided. **Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. **Products that are on Sale or Products in campaign activities, defect & quality issue items excluded.

We're sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by messaging us on our website for the cancellation request. Please note that cancellation request is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations.

Every item at Florida outlets goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 7-10 business days, varies on arrangement of an order.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy. - Returns request will only be accepted within 7 days of the delivery date. - There will be a return handling fee which is 15% of the total transaction payment. - The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable). - The goods being returned must be unused and in their original condition . - Refund will be issued back to original payment method only. Please contact us before returning us any product(s). Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided. ** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed. ** Products that are on Sale or Products in campaign activities, defect & quality issue items excluded.