Refund policy1

Effective Date: Sep 23, 2019

PURCHASES

CURRENCY

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:

  • We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive joutletstore Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Selling is only available in USD at the time.
  • Some payment methods may not be supported.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Cdeaume takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.

PRICING, AVAILABILITY AND SALES TAX

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is cancelled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

For international buyers: we will declare the price that was paid for customs purposes. Buyers are responsible for the applicable customs duties and taxes that are billed by their respective countries of residence.

PAYMENT METHODS

We accept several methods of payments. If you purchase items shoes in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, and Affirm (US only), Afterpay (US only), and Alipay.

ORDER CANCELLATION

We reserve the right to cancel orders in our sole discretion.

You may cancel your order within 5 hours of placing it or before it is confirmed by the seller - whichever comes first. If 5 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen. You may not cancel an offer after it has been accepted by a seller.

If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.

CHARGE BACK 

If for any reason, you dispute any transaction made on the website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the website. Without limiting the generality of the foregoing and except as provided under “Returns” below, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the  or website.

FOR SELLERS

If you send item(s) to us that do not match the description you provided (e.g., wrong size, SKU, different condition), we will notify you and you will have the option to have the item(s) sent back to you or consigned on your behalf with us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you choose to consign the item(s), we will activate the listing(s) at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion.

If you do not respond within 14 days of receiving notice that your item(s) do not match the description you provided or if you do not pay the shipping invoice within 14 days of receipt, we will consign the item(s) on your behalf and activate the listing(s) at 10% above the lowest price of the same item based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. .

If you send item(s) to us that we deem inauthentic or unsellable in our sole and reasonable discretion, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.

For international sellers: if you opt to have item(s) sent back to you, we will declare the price of your item(s) for customs purposes and mark the item(s) as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.